Refund policy

All sales are final. Because we sell consumable hemp products, we are unable to accept returns or exchanges once an order has been placed.

Need to cancel? If you ordered by mistake or changed your mind, email us right away at support@thehazeconnect.com with your order number. As long as your order has not shipped yet, we will gladly cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, returned, or refunded.

Damaged, defective, or incorrect items: We stand behind everything we send out. If your order arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery at support@thehazeconnect.com with your order number and clear photos of the issue. Once we have confirmed the problem, we will make it right with a replacement or refund. We are unable to replace or refund an item without clear proof of damage or defect.

What is not eligible: We do not offer refunds, returns, or replacements for buyer's remorse, a change of mind, ordering the wrong item, or simply not enjoying a product. Please review your cart and product details carefully before you check out.

Questions? We are always happy to help. Reach out at support@thehazeconnect.com and we will do our best to take care of you.