Shipping policy
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered by way of UPS or USPS.
Our hours of operation are Mon-Fri 8a-5pm, but we strive to have every order shipped within 48 hours. If you place your order late on Friday or over the weekend, your order will be in the queue the following Monday.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
We ship to most of the U.S., but a few states restrict certain hemp products. First, we currently cannot ship any of our products to these states: Alabama, Alaska, Arkansas, California, Delaware, Idaho, Iowa, Kansas, Louisiana, Mississippi, New Jersey, Oregon, Rhode Island, South Dakota, and Tennessee. Orders cannot be placed for delivery there, and no shipping option will appear at checkout. We also do not ship outside of the United States.
For a second group of states, we can ship our Delta-9 gummies and edibles, but not THCA flower, pre-rolls, vapes, or concentrates: Colorado, Florida, Georgia, Minnesota, Montana, Nevada, Vermont, and Virginia.
If your cart contains a THCA item and you're shipping to one of these states, no shipping option will appear at checkout for that address.
Everywhere else, we ship our full lineup.
These restrictions reflect current state laws and can change; we update this list as they do.
If your order won't go through, this is usually the reason.
Reach out any time and we'll help you find an option that works for you.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your products to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information
Order changes and cancellations: Orders can only be changed or cancelled before they ship. Once your order has shipped, it cannot be cancelled, returned, or refunded. All sales are final. If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery at support@thehazeconnect.com with your order number and clear photos, and we will make it right. Please see our Refund Policy for full details.